Cancelling a Ride

cancel

Cancelling your My Blue Bus ride

You may cancel your ride using the same method you used to schedule it. Cancellation is available through our web scheduler coming soon, our mobile application coming soon, and through our dispatcher (989-224-8127) during office hours.

You may cancel your ride free of charge so long as you cancel at least one (1) hour prior to your scheduled pick-up window. Anything cancelled less than one (1) hour of the scheduled pick-up window time will be charged the one-way fare or a no-show at the time of pick-up will be charged 2x the one-way fare for the ride.

Clinton Transit

Clinton Area Transit System – No Show Policy

Effective September 1, 2021

Definitions:

  • No Show:  a No Show is when any of the following criteria are met:
    • Late Cancellation: When the passenger does not cancel a specific scheduled trip at least one (1) hour prior to the pick up window time.
      • Late cancellation fee is the one way fare.
    • Cancellation at Door: When the vehicle arrives at the location designated for a specific scheduled trip within the 30 minute pick up window and the passenger notifies the Operator at that time that they no longer need the scheduled trip. This is considered a No Show.
      • No Show fee is the one way fare DOUBLED.
    • Passenger Not Ready: A No Show will also be applied if the Operator cannot reasonably see the customer approaching the vehicle within the 5 minute wait time
      • No Show fee is the one way fare DOUBLED.

Note on No Shows:

  • If a pick up trip is a No Show, Clinton Transit will automatically cancel the return trip.
    • It is the responsibility of the passenger to reschedule the return trip, if still needed.
  • Effective September 1, 2021, cancellations on trips must be received one (1) hour prior to the pick up window time, or it will be considered a No Show.
    • Late Cancellation fee is the one way fare.
  • Operators cannot take cancellation requests. Operators will direct the passenger to cancel trips by calling the Dispatch office or accessing the mobile app or website.
  • If a pick up trip is a No Show, Clinton Transit will automatically cancel the return trip.
    • It is the responsibility of the passenger to reschedule the return trip, if still needed.
  • Cancellation at the Door or Passenger not ready No Show fee is the one way fare DOUBLED.
  • Four (4) No Shows will automatically cancel upcoming scheduled trips, including recurring/subscription trips.
  • No show fees must be paid by the passenger prior to riding again.
  • Operator may only wait 5 minutes before calling in a No Show. Waiting longer will create delays for the rest of the passengers scheduled that day.

Ty Piontek
Operations Manager